After DP payment: Down Payment is forfeited.
If the ticket has been issued: The ticket fee is forfeited.
If you have already received a visa slot: The down payment + Visa Slot Fee of IDR 1,000,000 will be forfeited.
D-35 to D-25: Visa & Insurance Fees are forfeited + 50% of the Land Tour price.
D-24 to D-15: Visa & Insurance Fees, Airline Tickets + 80% Land Tour Price are forfeited.
D-14 to the day of departure: 100% of the total tour cost will be forfeited.
Participants are required to fulfill visa documents according to embassy regulations.
ArasHijrahHolidays assists with the visa application process but does not guarantee receipt of the visa.
Additional costs due to visa rejection at immigration or deportation are entirely the responsibility of the participant, and there are no refunds for tour costs.
Visa fees may change at any time according to embassy policy.
7. SCHENGEN VISA BIOMETRIC SCHEDULE
Participants must be present in Jakarta for the specified biometric process.
All documents brought by participants during biometrics without going through the checking/confirmation process with the ArasHijrahHolidays team are the responsibility of the participants.
The biometric schedule is determined by the embassy and cannot be changed or cancelled.
Cancellation of the biometric schedule will be subject to a fine of IDR 1,500,000.
Absence from biometric schedule, visa & insurance fees will be forfeited.
8. IF THE VISA IS REJECTED/THE VISA DOES NOT ISSUE
Before D-36: DP, Visa Fees, and Insurance are forfeited.
D-35 to D-25: Visa & Insurance Fees, Airline Tickets + 50% Land Tour Price are forfeited.
D-24 to D-15: Visa & Insurance Fees, Airline Tickets + 80% Land Tour Price are forfeited.
D-14 to the day of departure: 100% of the total tour cost will be forfeited.
In case of extraordinary circumstances such as natural disasters, epidemics, or riots etc., ArasHijrahHolidays reserves the right to change the schedule or itinerary without refund for unused services.
Exchange rate changes above IDR 19,000/Euro (H-10) will be subject to price adjustments according to the exchange rate difference.
11. PARTICIPANTS OVER 60 YEARS OF AGE
Rejection or deportation by immigration authorities is the prerogative of Immigration (Indonesia & Destination Country) and is the responsibility of the participant, and there is no refund of tour costs.
Changes to travel schedules, hotels, or bus routes will be made with prior notification to participants.
ArasHijrahHolidays will try to accommodate special requests such as certain food menus or rooms, but does not guarantee availability and depends on the service provider's policy.
15. THINGS BEYOND ArasHijrahHolidays RESPONSIBILITY
ArasHijrahHolidays is not responsible for:
Loss, damage or delay of baggage
Travel constraints due to delays in transportation.
Loss or leaving behind of personal belongings due to negligence or criminal acts.
Deportation due to documents not meeting requirements.
14.ArasHijrahHolidays RIGHTS
ArasHijrahHolidays has the right to:
Cancel the tour if the number of participants does not meet the minimum, with cancellation conditions applicable.
Change routes or schedules according to conditions in the field.
Remove participants from the group if they cause trouble or break the rules.
“Prospective tour participants are required to read and understand the terms and conditions listed above. By making payment to ArasHijrahHolidays, participants are deemed to have read and agreed to all 16 terms and conditions.”